We attended a Planning Portal & Local DirectGov Really Useful Day on Tuesday 12th February in Huddersfield.
Scott Alford had kindly asked us to give a presentation detailing some of the Customer Journeys and the User Experience work that we had been doing for new.shropshire.gov.uk, with a particular focus on Planning.
We started work with the Planning service area last year, looking at how we could best present the information to the users in a way they wanted and understood. To achieve this we looked at their statistics and tried to get inside the customer's head, thinking about the related tasks they may need. Take a look at our previous blog post about the workshops we held with the Planning staff for more information on how we re-designed their webpages.
We have handed Planning over to the Corporate Content Team so they can work closely with them on structuring & re-writing their content (along with Building Control last week). So keep your eyes peeled for the launch on new.shropshire.gov.uk .
We’d like to thank everyone who attended the event and we hope you were all able to take something away from it.
The Project WIP team blog contains many informative posts about what we’ve been up to and the mischief we intend to get into next. If you are interested, please follow us on twitter and be sure to sign up to become one of our testers.
Design for the customer…
not the service area.