Infrastructure Solutions & Device Management
The nuts and bolts that hold it all together
Apple Device Management
Apple Device Management helps remove the hassle from installing new apps onto your iPad and give essential time back to teaching and learning without having to wait for your next technician visit.
Infrastructure Services
Our experienced Infrastructure and Network teams offer a variety of services to suits the needs of your organisation. The services we offer would best suit small to medium sized organisations looking to implement enterprise level solutions. This service is backed by a skilled team with experience of providing infrastructure services and Network support to a wide-ranging set of services. We have outlined the services that we offer below, however if you are not sure what services would be suitable to achieve your business goals, please get in touch so that we can understand your needs better and help find the right solution for you.
Online Back-up
With the ever-growing threat of ransomware attacks, we highly recommend that schools with on-site servers opt for a full server backup using this service. This gives you the assurance of a separate, distanced (airgap) copy of your data. In the unfortunate event of such an attack on your school, a full backup of your data can be accessed to aid recovery.
If you are interested in M365 back-up, please get in contact with us so we can discuss this further with you.
Local NAS devices are no longer recommended as a backup solution due to the risks of modern-day ransomware threats. Customers can if they wish, choose to customise backup selections if they prefer. SIMS application and database backups are also covered under the service.
Our online backup service provides an automated, encrypted and secure cloud backup service for your important school data. Your data is backed up to UK based datacentres, ensuring you remain GDPR /DPA2018 compliant.
Our solution complies with current ICO and Data Protection Act guidance.
The service has a quick and easy restore function, with user-friendly, file level restores.
Redstor provides education customers with 30 days of daily backups and 2 month ends (or roll ups) of data retention as standard. This equates to up to 4 months of recoverable data to cover holiday periods in education.
For schools that subscribe to Service Desk, the service is monitored daily for any errors to ensure that your backup has been successfully completed. If errors are detected, we will remotely investigate and where possible, resolve issues on your behalf.
Anti- Virus
This service provides schools with an active subscription and licence to use Sophos Anti-Virus software for their Windows and Mac OS devices running current operating systems.
Our Antivirus software will detect when your devices have been compromised or infected by malicious content. This will help to mitigate your exposure to external threats, such as viruses, malware, ransomware and other security threats.
As part of the solution, you will receive notifications of any threats that are detected within your network environment. If you subscribe to remote technical support, we will provide technical assistance to remove any detected threats.
In addition this service is centrally monitored and managed. Where possible, detected threats will be removed without interruption to your users.
Rent-A-Server
A server leasing service that provides the opportunity to rent a server from us for an annual charge. We will provide you with a server, which we will configure, licence and maintain for you. We will provide regular updates and security patches. If you subscribe to the SMS, we will also back up your data to an off-site location.
Should the server fail, we would aim to get a replacement server out to you within one working day of diagnosis of a failed server.
The service includes:
· A 4-hour initial response (during available service hours).
· Technician costs (including on-site time) associated with the diagnosis and exchange of the physical server.
· All courier costs associated with the service*
· Full recovery of the server including software and data from the last good backup available.
*additional charges may apply for out of county schools.
Server Emergency Loan
Our Server Emergency Loan Service acts as a type of insurance policy.
Should one or more of your servers develop a fault that cannot be resolved by the end of the next working day, we will provide you with a temporary replacement server, on a 30-day loan basis, to provide basic functionality to the school. The server will be configured with a basic server operating system and will be delivered to the school. Once any existing data has been restored from your backup, the school will be able to keep functioning at a basic level whilst your own server is repaired, or a replacement is procured.
We will advise on the repair or replacement options available to you. However, it is the school’s responsibility to purchase a replacement server, if required. Procurement services are available via Shropshire ICT.
Switch Maintenance
Our Switch Maintenance service provides your school with an emergency switch replacement service.
Should your Type 1* switch develop a fault, we will provide you with a replacement switch, which we will configure and deliver to the school.
Should your Type 2** switch develop a fault, we will provide you with a temporary replacement switch, on a 30-day loan basis, which we will configure and deliver to the school. This will enable the school to keep functioning whilst a replacement is procured. Please note: it is the school’s responsibility to purchase a replacement switch.
Full Virtual Data Centre
A bespoke discrete DC environment with the following capabilities
- Bare bones virtual resource for you utilise as needed.
- Pre-configured servers without OS
- Pre-configured servers with windows OS
- Virtual network(s) to enable more complex requirements.
- Tiered disk storage
- Site to site replication available
Simple Rack Space
From partial to multiple racks of capacity can be provided on request.
Virtual server(s)
- Bare bones virtual server with no operating system.
- Virtual server with Windows operating system installed.
Replicated servers
- Either of the above virtual servers, disk mirrored to our secondary data centre.