I attended a Local DirectGov Really Useful Day on Friday 26th October in Crewe on behalf of the Project WIP team.
We were asked to give a presentation on the Customer Journeys and the User Experience work that Shropshire has been doing on new.shropshire.gov.uk. I met some super people from neighbouring councils all with similar problems to what we have and just wanted to say thanks to everyone for being such a great audience.
The Project WIP team blog contains many informative posts about what we've been up to and the mischief we intend to get into next. If you are interested, please follow us on twitter to ensure you're kept informed of our regular updates.
Design for the customer...
or at least try!