All Posts
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It never rains but it pours! Managing a LocalGov digital service in severe weather
Wow, what a week it has been - flooding, snow, falling trees, roofs blowing off, missing animals and road closures! I am not going to lie, it has been stressful, but it is at times like this that I am…
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It's alive! (the new SLG)
A few months ago I wrote about the Shropshire Learning Gateway project and the particular challenges it presented. One of the biggest was the deadline - due to the urgent need to retire the existing a…
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The 'Golden' Contract
We've had the pleasure of meeting a lot of other local authorities through various events, visits and social gatherings, and we've always been asked if we would be willing to share a copy of 'the' con…
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How we socialise
The words ‘channel shift’ can give the wrong impression. Rather than ‘shifting’, we are trying to offer our customers more flexibility so that they can contact us the way they’re most comfortable with…
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Farewell Louise Tierney
Yet another farewell post! This time for our colleague Louise Tierney, Digital Services Team Leader, Project WIP'er (and UX Wizard) who has decided after ten years working for Shropshire Council that…
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A little post about me, and what I’ve been up to as one of the newest members of Project WIP
Hello. Well, this is my first ever blog post, so please be kind… After 26 years as a graphic designer producing artwork for print at Shropshire Council, I was offered the hugely exciting opportunity…
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Time for a makeover
It's been a long time coming but we are finally redesigning Project WIP. Within the team we've had some ideas about what the new site should look like and what we should be focusing on, as there have…
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WIPping our new intranet into shape
We’re in the process of replacing Shropshire Council’s staff intranet. The one we use currently sits on a Notes Domino platform that was delivered to us on Stephenson’s Rocket, it’s that old. Dale an…